Privacy Policy

Effective Date: February 19, 2026

Lysera Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

Information You Provide

When you place an order or contact us, we collect:

• Name and email address
• Shipping address
• Phone number (optional)
• Payment information (processed securely through Stripe - we do not store credit card details)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on pages
• Referring website or search terms

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Send marketing communications (with your consent)
• Improve our website and products
• Prevent fraud and ensure security
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We share data only with:

• Payment Processors: Stripe processes all payments securely. They have their own privacy policy governing their use of your information.
• Shipping Providers: We share necessary delivery information with shipping carriers to fulfill your order.
• Email Service Providers: We use email platforms to send order updates and marketing (only with consent).
• Legal Requirements: We may disclose information if required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

5. Email Marketing

By providing your email address during checkout, you consent to receive:

• Transactional emails (order confirmations, shipping updates)
• Marketing emails about new products and promotions (optional)

You can unsubscribe from marketing emails at any time using the link in any email. You will continue to receive essential transactional emails related to your orders.

6. Data Security

We use industry-standard security measures to protect your personal information, including SSL encryption for data transmission and secure servers. Payment information is processed through Stripe's PCI-compliant payment system. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies. Order information is typically retained for 7 years for tax and accounting purposes. Marketing data is retained until you unsubscribe.

8. Your Privacy Rights

General Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Opt out of marketing communications
• Request data portability

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

European Residents (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

9. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using our website and services, you consent to this transfer. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, to exercise your privacy rights, or to contact our data protection officer, please email us at:

admin@lyserahealth.com

We will respond to your request within 30 days.

14. Legal Entity Information

Lysera Health operates under Lysera Health LLC, registered in the United States. All data processing activities are governed by United States law and the laws of the state in which we are registered.