Privacy Policy

Lysera Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

Information You Provide

When you place an order or contact us, we collect:

• Name and email address
• Shipping address
• Phone number (optional)
• Payment information (processed securely through Stripe — we do not store credit card details)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on pages
• Referring website or search terms

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Send marketing communications (with your consent)
• Improve our website and products
• Prevent fraud and ensure security
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We share data only with:

• Payment Processors: Stripe processes all payments securely.
• Shipping Providers: Necessary delivery information shared with carriers to fulfill your order.
• Email Service Providers: Used to send order updates and marketing (with consent).
• Legal Requirements: When required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

5. Email Marketing

By providing your email address during checkout, you consent to receive:

• Transactional emails (order confirmations, shipping updates)
• Marketing emails about new products and promotions (optional)

You can unsubscribe from marketing emails at any time using the link in any email.

6. Data Security

We use industry-standard security measures to protect your personal information, including SSL encryption and secure servers. Payment information is processed through Stripe's PCI-compliant payment system.

7. Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies. Order information is typically retained for 7 years for tax and accounting purposes.

8. Your Privacy Rights

General Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Opt out of marketing communications
• Request data portability

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know, delete, opt-out of sale (we do not sell), and non-discrimination.

European Residents (GDPR)

If you are in the European Economic Area, you have rights under GDPR, including access, rectification, erasure, restriction, objection, and data portability.

9. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using our website you consent to this transfer.

10. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

For privacy-related questions or to exercise your privacy rights, email us at admin@lyserahealth.com. We respond within 30 days.

14. Legal Entity

Lysera Health operates under Lysera Health LLC, registered in the United States.