Refund & Return Policy

We want you to be completely satisfied with your Lysera purchase. If you're not happy with your order, we offer a straightforward 30-day money-back guarantee.

30-Day Money-Back Guarantee

If you're not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund. No questions asked.

How to Request a Refund

To initiate a return or refund, please contact us at admin@lyserahealth.com.

Please include in your email:

• Your order number
• The product(s) you wish to return
• Brief reason for return (optional but helpful)

Return Process

1. Contact us: Email admin@lyserahealth.com with your order details.
2. Receive instructions: We'll send you return shipping instructions within 24 hours.
3. Ship the product: Return the product in its original packaging (opened or unopened).
4. Receive refund: Once we receive your return, we'll process your refund within 3–5 business days.

Refund Method

Refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or credit card company.

Return Shipping

For returns due to product defects or our error, we'll provide a prepaid return shipping label. For standard returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with:

• Photos of the damaged product and packaging
• Your order number
• Description of the issue

We'll send a replacement at no cost or issue a full refund, including original shipping.

Non-Refundable Items

The following items cannot be returned or refunded:

• Products purchased more than 30 days ago
• Products showing signs of tampering or unauthorized modifications

Order Cancellations

You may cancel your order before it ships by contacting us. Once an order has shipped, standard return procedures apply.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the shipping carrier. If your package shows as delivered but you haven't received it, please contact the carrier first. We're happy to help you file a claim.

Questions?

Email admin@lyserahealth.com. We typically respond within 24 hours during business days.